LEARN ABOUT US

Prepaid Plan Details

1. What Terms and Conditions Apply to my Kogan Mobile Product?

  • This document sets out the Terms and Conditions that apply to specific Kogan Mobile contracts and products (collectively, the Products).
  • The terms and conditions that will apply to your Product or Products are:
    • all the terms and conditions provided to you when you agree to purchase a Product, including all the terms and conditions contained in this document; and
    • all the terms and conditions contained in the Vodafone Standard Form of Agreement (SFOA), which is available at koganmobile.com.au/legal (collectively, the “Terms”).
  • You accept the Terms when you purchase a Product or are provided with a Prepaid Pack and activate either of these by:

  • Your contract commences on your acceptance of the Terms, however, any credit expiry period does not start until you have recharged your Prepaid account.
  • The Terms may be changed from time to time. Kogan Mobile will comply with relevant laws, regulations and industry codes if it makes any such changes.
  • Vodafone’s Fair Use Policy applies to any unreasonable use of Products. This includes use of any “unlimited” offerings. See koganmobile.com.au/legal
  • For more information, call Kogan Mobile on:
    • 1300 056 426 from any phone within Australia; or
    • 12612 for free from your Kogan Mobile service when in Australia.

 

2. Important Things You Need to Know

 Availability

  • The Products are for personal use only, and are not available to medium to large business/corporate and commercial customers.
  • The Products are available to eligible and approved customers.
  • The Products are available online via koganmobile.com.au and via text. If you’ve registered a credit/debit card to your Kogan Mobile service, you can recharge your account by texting a code to 12612. You can find more information on recharge codes at help.koganmobile.com.au/hc/en-au/articles/209871927
  • Unless otherwise stated, only one Kogan Mobile Product can be used per connection to the network.

 

Factors affecting availability and performance

  • Network coverage and many other factors may affect the availability and performance of certain Products, services and functions.
  • Certain Products, services and functions are only available if used in conjunction with a compatible mobile device and if in a compatible coverage area. Not all mobile devices are compatible with our network.
  • The Terms contain details regarding device compatibility, network capability and availability relating to the “Vodafone” network. However, notwithstanding anything else in our contract with you, in addition to the “Vodafone” networks operated by, for or on behalf of Vodafone Network Pty Limited and Vodafone Australia Pty Limited, we may provide services to you using any telecommunications network we consider appropriate and that network will constitute “our network” or “the network” for the purpose of the Terms. For more information about “our” network, see koganmobile.com.au/about/coverage/
  • All Kogan Mobile services are subject to device capabilities & network limitations & availability. A compatible 3G+ device is required to access Vodafone 3G+ services. Vodafone 3G+ is only available in selected metropolitan areas. Outside of Vodafone 3G+ coverage areas, Broadband Speeds can be achieved in Vodafone3G coverage areas. Vodafone 3G+ and 3G services include but are not limited to mobile broadband, internet, email, apps, downloading, video streaming and video calling. A compatible 3G device is required to access 3G services. Vodafone3G works on three different 3G network zones: U2100MHz, U850MHz and U900MHz. You can reach Broadband Speeds within these areas when you have a handset which is compatible to that particular zone/s. Broadband Speeds are not available in any 2G area. Actual speed achieved varies depending on factors such as device capabilities, location & network congestion.
  • Vodafone 4G is available in and around selected Australian cities. Go to koganmobile.com.au/about/coverage/ to see if you are covered.
  • See koganmobile.com.au/about/coverage/ for coverage details. You agree to refer to koganmobile.com.au/about/coverage/ for coverage details, so that you can confirm that for your intended use of the services, your address/es are located in the appropriate Vodafone coverage areas and that the device you wish to select is compatible with the Vodafone coverage area where your address/es are located.

 

Data services

  • For data Products, a data session:
    • starts when you begin internet activity, either directly or indirectly* on your mobile device; and
    • ends when your data connection is lost. This will happen when:
      • You turn your mobile device off, turn your data connection off, switch to flight mode or when you lose network reception; or
      • Your mobile device has not sent or received data for a period of time.

        *Direct internet activity is when you prompt your mobile device to send or receive data from the internet. For example, when you send an email. Indirect internet activity is when your mobile device or mobile applications are set up to send or receive data from the internet on your behalf. Examples include (but are not limited to): Email notifications via Gmail, notification of Tweets or Facebook posts which mention you and software or weather updates.

  • A Product that includes data services is required to start a data session.
  • When using data Products, some internet services, including web sites and email, may not be accessible.
  • Subject to your rights under the Competition and Consumer Act 2010 or other relevant legislation (including the Australian Consumer Law), neither Kogan Mobile nor Vodafone makes any warranty regarding any software or data provided or available to you in connection with data services, including with respect to how that software or data operates on your device or interacts with applications.
  • Unless otherwise stated, data usage is measured as the combination of both data you send (upload) and receive (download).

 

Rates and types of credit

  • Unless otherwise stated call usage is charged in blocks of 60 seconds. Usage is rounded up to the end of the current block.
  • Each call made by a customer may last for a maximum duration of 2 hours, provided the customer has sufficient credit and privileges to make the call.
  • Each call and data charge is rounded up to the nearest cent and includes GST (where GST applies)
  • Unless otherwise stated, data usage is billed in per kilobyte (kB) blocks.
  • Details of the rates and charges which apply to the Products are contained in the Terms.
  • Credit may be expressed in any manner, including as a monetary value or as a quantity of a specified Product.
  • All rates and charges are subject to change. Kogan Mobile and/or Vodafone will comply with relevant regulations and industry codes with respect to such changes.
  • The PREMIER ACCESS BOLT-ON comes with PREMIER ACCESS BOLT-ON Credit. Details on what PREMIER ACCESS BOLT-ON Credit can be used to purchase can also be found in the table titled “Service and Charge table for PREMIER ACCESS BOLT-ON” in Section 4 below.

 

Product Expiry

  • Once activated, the Kogan Mobile Recharge Products, PREMIER ACCESS BOLT-ON and BIG DATA PACK have expiry periods. Expiry periods are specified for each in sections 3, 4 and 5 below.
  • Unless otherwise stated in the Terms, when the credit expiry period elapses or when the Kogan Mobile Recharge Product is recharged (whichever occurs first), any unused credit for that Product is forfeited, is not refundable, and cannot be carried over to any other Product.

 

Checking your usage

  • Check your call, TXT and data use here at accounts.koganmobile.com.au or call us for free from your Kogan Mobile service on 12612 (when in Australia).

 

3. Kogan Mobile Recharge Products

This table specifies types of credit that are provided to use in Australia if you purchase a Kogan Mobile Recharge Product:

Plan Name

Price Expiry Period Data Replenishment Amount Per 30 Days Total Data* Standard national voice calls Standard national text (SMS & MMS) Access to koganmobile.com.au
SMALL – 30 Days $16.90 30 Days 3GB 3,072 MB Unlimited Unlimited Unlimited
SMALL – 90 Days $46.90 90 Days 3GB 9,216MB Unlimited Unlimited Unlimited
SMALL – 365 Days $179.90 365 Days 3GB 37,376MB Unlimited Unlimited Unlimited
SMALL –  365 PLUS $389.90 365 Days 3GB 37,376MB Unlimited Unlimited Unlimited
SMALL – 730 Days (24 months) $354.90 730 Days 3GB 74,752MB Unlimited Unlimited Unlimited
MEDIUM – 30 Days $29.90 30 Days 13GB 13,312MB Unlimited Unlimited Unlimited
MEDIUM – 90 Days $79.90 90 Days 13GB 39,936MB Unlimited Unlimited Unlimited
MEDIUM – 365 Days $299.90 365 Days 13GB 161,963MB Unlimited Unlimited Unlimited
MEDIUM – 730 Days (24 months) $589.90 730 Days 13GB 323,926MB Unlimited Unlimited Unlimited
LARGE – 30 Days $36.90 30 Days 20GB 20,480MB Unlimited Unlimited Unlimited
LARGE – 90 Days $99.90 90 Days 20GB 61,440MB Unlimited Unlimited Unlimited
LARGE – 365 Days $399.90 365 Days 20GB 249,173MB Unlimited Unlimited Unlimited
LARGE – 730 Days (24 months) $779.90 730 Days 20GB 498,347MB Unlimited Unlimited Unlimited

*1GB = 1024MB

In addition to the terms and conditions set out in 2 above the following terms and conditions apply to you if you purchase a Kogan Mobile Recharge Product:

 

  • Unlimited standard national text excludes premium and re-routed TXT and cannot be used for commercial purposes or for resale purposes.
  • Unlimited standard national calls excludes premium and re-routed calls and cannot be used for commercial purposes or for resale purposes
  • Each Kogan Mobile Recharge Product with an expiry of 90 days comes with a Total Data amount which is split into 30 day blocks as per the Data Replenishment Amount Per 30 Days specified in the table above.
  • Each Kogan Mobile Recharge Product with an expiry of 365 days comes with a Total Data amount which is split into 30 day blocks as per the Data Replenishment Amount Per 30 Days specified in the table above from days 1 – 360. From days 361 – 365 the remainder of the Total Data (a pro rata of the Data Replenishment Amount Per 30 Days) is added to the account.
  • Each Kogan Mobile Recharge Product with an expiry of 730 days comes with a Total Data amount which is split into 30 day blocks as per the Data Replenishment Amount Per 30 Days specified in the table above from days 1 – 720. From days 721 – 730 the remainder of the Total Data (a pro rata of the Data Replenishment Amount Per 30 Days) is added to the account.
  • If data limit is reached before 30 days has elapsed, access to data will cease until the next data replenishment date (if any), or the customer recharges or purchases a data pack.
  • Data can only be used in Australia, on Vodafone Networks.
  • Data usage is charged in per kB increments.
  • Unless otherwise stated in the Terms, if you recharge on any Kogan Mobile Recharge Product before the end of your Expiry Period, all unused inclusions from your Kogan Mobile Recharge Product will be forfeited and will not roll over to your new Kogan Mobile Recharge Product

 

Auto Recharge

  • When you sign up to Kogan Mobile Recharge Product and nominate a Credit Card for payment, you will be automatically recharged upon expiry. This service is called “Auto Recharge”.
  • If you continue using the Auto Recharge service, your credit card will be automatically charged during the period 11:00PM to 11:59PM on the expiry day of your current Kogan Mobile Recharge Product. All dates and times are based on Australian Eastern Standard Time (AEST).
  • Any discounts may change or drop off upon an Auto Recharge.
  • You can manage your Auto Recharge including updating your Credit Card details at your Kogan Mobile account at accounts.koganmobile.com.au, select the “payment method” tab and register your credit card details.
  • If you decide to cancel Auto Recharge you will need to go to your Kogan Mobile account at accounts.koganmobile.com.au, select the payment method tab and click Remove Schedule. To ensure an Auto Recharge is cancelled you must remove the schedule before 23:00 AEST on the day it is due. For the avoidance of doubt, this will not cancel your current Kogan Mobile Recharge Product, it will only cancel any future Auto Recharge. Your Kogan Mobile Recharge Product will continue until the end of its expiry period and you will not be refunded any of the paid price.

 

4. Kogan Mobile PREMIER ACCESS BOLT-ON

The below table specify the types of credit to use in Australia that are provided if you purchase a PREMIER ACCESS BOLT-ON:

 

Prepaid Plan Name Price Expiry Period PREMIER ACCESS BOLT-ON Bolt On Credit^ Free rated access to koganmobile.com.au
PREMIER ACCESS BOLT-ON $14.90 30 Days $14.90 Unlimited to koganmobile.com.au

 

^Your Bolt-On Credit includes standard national and international video calls, Call Forwarding within Australia, Vodafone Directory Assistance 1223, International SMS & MMS.

 

The following terms and conditions apply to you if you purchase a PREMIER ACCESS BOLT-ON:

  • Calls to international countries will be charged as per standard international call rates and will be paid for from your PREMIER ACCESS BOLT-ON. See koganmobile.com.au/plans/mobile/premier-access-bolt-on/ for rates.
  • Calls to non-terrestrial locations such as satellites and space stations are excluded.
  • Calls to international rerouted, freephone, pager, and premium numbers are excluded.
  • You can only activate a PREMIER ACCESS BOLT-ON if you are an existing Kogan Mobile customer with an active Kogan Mobile Recharge Product.
  • If you have purchased an initial PREMIER ACCESS BOLT-ON (which has not yet expired) and add another PREMIER ACCESS BOLT-ON, the Expiry Periods begin on purchase and will run consecutively until the end of each Expiry Period.
  • Unused PREMIER ACCESS BOLT-ON inclusions can continue to be used after your Kogan Mobile Recharge Product Expiry Period however will be forfeited at the end of the PREMIER ACCESS BOLT-ON Expiry Period.
  • The maximum number of PREMIER ACCESS BOLT-ONs that can be purchased and activated at any given time is 16.
  • All PREMIER ACCESS BOLT-ON inclusions are for use within Australia only

 

Service and Charge Table forPREMIER ACCESS BOLT-ON

The table below details all Products that can be paid from your PREMIER ACCESS BOLT-ON Credit (unless stated otherwise), and the charge rate for those Products.

 

Service Charge
International Voice Call Varies. See list of country specific rates here.
National Video Call $0.42 per min + $0.33 connect fee
International Video Call 0.72 per min + $0.44 connect fee
Call Forwarding within Australia $0.20 per min
Directory Assistance 1223 $1.60 flat rate
Internationals SMS $0.55 per SMS
International MMS $0.83 per MMS

 

5. Kogan Mobile DATA PACKS

The following table specifies the type of credit that is provided if you purchase a BIG DATA PACK:

Data Pack
2 Days
Data Pack
7 Days
Data Pack
30 Days
Price $5.00 $10.00 $14.90
Data to Use in Australia 3GB 3GB 2GB
Expiry 2 Days 7 Days 30 Days

The following terms and conditions apply to you if you purchase a DATA PACK:

  • Data can only be used in Australia on Vodafone Networks.
  • Data usage is charged in per kB increments
  • If your Kogan Mobile Recharge Product includes a data allowance, data will be deducted from the Kogan Mobile Recharge Product or DATA PACK/s in order of sooner expiry used first (i.e. product expiring first, will be used first)
  • The DATA PACK are not for commercial or resale purposes.
  • If you have purchased an initial DATA PACK (which has not yet expired) and add another DATA PACK, the Expiry Periods begin on purchase and will run concurrently until the end of each Expiry Period.
  • Unused data, from the DATA PACK, can continue to be used after your Kogan Mobile Recharge Product Expiry Period, however will be forfeited at the end of the DATA PACK Expiry Period.
  • The maximum number of DATA PACKS that can be purchased and used at any given time is 5.
  • The DATA PACKS will require you to have an active Kogan Mobile Recharge Product, before you can purchase a Data pack.

 

6. Kogan Mobile Calls to Selected Countries Packs

The following table specifies the type of credit that is provided if you purchase a CALLS TO SELECTED COUNTRIES PACK:

Type of Calls To Selected Countries Pack Price Expiry Period Inclusions
Calls to 10 Countries pack $5 30 Days 250 minutes of standard international voice calls from Australia to 10 Selected Countries*
Calls to 15 Countries Pack $10 30 Days 250 minutes of standard international voice calls from Australia to 15 Selected Countries*
Calls to 20 Countries Pack $15 30 Days 250 minutes of standard international voice call from Australia to 20 Selected Countries*

*Selected Countries may change from time to time, see https://www.koganmobile.com.au/plans/mobile/international-call-packs/ for list of current countries. Fair use policy applies. See www.vodafone.com.au/fairuse.

In addition to the terms and conditions set out in 2 above the following terms and conditions apply to you if you purchase a CALLS TO SELECTED COUNTRIES PACK:

  • You can only use a CALLS TO SELECTED COUNTRIES PACK if you are an existing Kogan Mobile customer with an active account and recharge. New Kogan Mobile Customers who activated a SIM will need to recharge with Kogan Mobile Recharge Products before purchasing a CALLS TO SELECTED COUNTRIES PACK.
  • You can have up to five of each type of CALLS TO SELECTED COUNTRIES PACK listed above active simultaneously. The CALLS TO SELECTED COUNTRIES PACK with the earliest expiry will be consumed first.
  • You can have up to 15 active CALLS TO SELECTED COUNTRIES PACK, (five of each type as per the point above). Where you have different types of CALLS TO SELECTED COUNTRIES PACKS active simultaneously and you make a call to a country that is included in more than one of the CALLS TO SELECTED COUNTRIES PACKS, the call minutes from the CALLS TO SELECTED COUNTRIES PACK with the earliest expiry will be consumed first
  • If you have a PREMIER ACCESS BOLT-ON at the same time as a CALLS TO SELECTED COUNTRIES PACK, the international call minutes you use, to the selected countries, will be deducted from the one which expires first.
  • Unused inclusions will be forfeited at the end of the CALLS TO SELECTED COUNTRIES PACK Expiry Period.
  • Unless stated otherwise, CALLS TO SELECTED COUNTRIES PACKs can only be purchased via Online, the Kogan app or over the phone.
  • CALLS TO SELECTED COUNTRIES PACKS are for use within Australia only.
  • CALLS TO SELECTED COUNTRIES PACKS included calls exclude premium services, overseas freephone numbers, video calls, re-routed calls and cannot be used for commercial purposes or for resale purposes.
  • Includes calls from Australia, on Vodafone Networks, to mobiles and land lines which are applicable to a selected list of countries only.

 

7. Kogan Mobile Roaming Pack

The following table specifies the type of credit that is provided if you purchase a ROAMING PACK:

Inclusions to use in selected countries*
Type Price Expiry Period Data Outgoing and Incoming Standard Voice Calls* Standard TXT*
Roaming Pack $15 24 Hours 1GB 30 mins 100 TXT

*Selected Roaming Countries may change from time to time, see https://www.koganmobile.com.au/plans/mobile/international-roaming-packs/ for list of current countries. Fair use policy applies. See www.vodafone.com.au/fairuse.

In addition to the terms and conditions set out in 2 above the following terms and conditions apply to you if you purchase a ROAMING PACK:

  • Selected Roaming Countries are New Zealand, U.S.A., U.K., Hong Kong, Singapore, China, Malaysia, Indonesia, Thailand, Fiji, Japan, Vietnam, India, Italy, Greece, France, Canada, Spain, Philippines, Chile, Czech Republic, Taiwan, Sri Lanka, Saudia Arabia, Germany, Croatia, South Korea, Belgium, Portugal, Brazil. Check https://www.koganmobile.com.au/plans/mobile/international-roaming-packs/ for list of current countries before you travel. Fair Use Policy applies. See www.vodafone.con.au/fairuse.
  • You can only use a ROAMING PACK if you are an existing Kogan Mobile customer with an active account and recharge. New Kogan Mobile Customers who activated a SIM will need to recharge with Kogan Mobile Recharge Products before purchasing a ROAMING PACK.
  • Where the ROAMING PACK is purchased from koganmobile.com.au, the expiry period will begin immediately after purchase. Where the ROAMING PACK is purchased as a voucher, the expiry period will begin from activation.
  • You can have up to five ROAMING PACK active simultaneously. The ROAMING PACK with the earliest expiry will be consumed first.
  • Unused inclusions will be forfeited at the end of the ROAMING PACK Expiry Period.
  • Unless stated otherwise, ROAMING PACK can only be purchased via Online/Mobile, per sms or over the phone.
  • Standard incoming and outgoing voice calls includes calls to and from mobiles and land lines excluding premium services, overseas freephone numbers, video calls, re-routed calls and cannot be used for commercial purposes or for resale purposes. Both outgoing and incoming voice calls are charged in per 1-second increments.
  • Standard TXT includes standard outgoing TXT and excludes any picture text or multimedia messages.
  • Data is charged in per KB increments for both download and upload.