LEARN ABOUT US

Prepaid Plan Details

1. What Terms and Conditions Apply to my Kogan Mobile Product?

  • This document sets out the Terms and Conditions that apply to specific Kogan Mobile contracts and products (collectively, the Products).
  • The terms and conditions that will apply to your Product or Products are:
    • all the terms and conditions provided to you when you agree to purchase a Product, including all the terms and conditions contained in this document; and
    • all the terms and conditions contained in the Vodafone Standard Form of Agreement (SFOA), which is available at koganmobile.com.au/legal (collectively, the “Terms”).
  • You accept the Terms when you purchase a Product or are provided with a Prepaid Pack and activate either of these by:

  • Your contract commences on your acceptance of the Terms, however, any credit expiry period does not start until you have recharged your Prepaid account.
  • The Terms may be changed from time to time. Kogan Mobile will comply with relevant laws, regulations and industry codes if it makes any such changes.
  • Vodafone’s Fair Use Policy applies to any unreasonable use of Products. This includes use of any “unlimited” offerings. See koganmobile.com.au/legal
  • For more information, call Kogan Mobile on:
    • 1300 056 426 from any phone within Australia; or
    • 12612 for free from your Kogan Mobile service when in Australia.

 

2. Important Things You Need to Know

 Availability

  • The Products are for personal use only, and are not available to medium to large business/corporate and commercial customers.
  • The Products are available to eligible and approved customers.
  • The Products are available online via koganmobile.com.au and via text. If you’ve registered a credit/debit card to your Kogan Mobile service, you can recharge your account by texting a code to 12612. You can find more information on recharge codes at help.koganmobile.com.au/hc/en-au/articles/209871927
  • Unless otherwise stated, only one Kogan Mobile Product can be used per connection to the network.

 

Factors affecting availability and performance

  • Network coverage and many other factors may affect the availability and performance of certain Products, services and functions.
  • Certain Products, services and functions are only available if used in conjunction with a compatible mobile device and if in a compatible coverage area. Not all mobile devices are compatible with our network.
  • The Terms contain details regarding device compatibility, network capability and availability relating to the “Vodafone” network. However, notwithstanding anything else in our contract with you, in addition to the “Vodafone” networks operated by, for or on behalf of Vodafone Network Pty Limited and Vodafone Australia Pty Limited, we may provide services to you using any telecommunications network we consider appropriate and that network will constitute “our network” or “the network” for the purpose of the Terms. For more information about “our” network, see koganmobile.com.au/about/coverage/
  • All Kogan Mobile services are subject to device capabilities & network limitations & availability. A compatible 3G+ device is required to access Vodafone 3G+ services. Vodafone 3G+ is only available in selected metropolitan areas. Outside of Vodafone 3G+ coverage areas, Broadband Speeds can be achieved in Vodafone3G coverage areas. Vodafone 3G+ and 3G services include but are not limited to mobile broadband, internet, email, apps, downloading, video streaming and video calling. A compatible 3G device is required to access 3G services. Vodafone3G works on three different 3G network zones: U2100MHz, U850MHz and U900MHz. You can reach Broadband Speeds within these areas when you have a handset which is compatible to that particular zone/s. Broadband Speeds are not available in any 2G area. Actual speed achieved varies depending on factors such as device capabilities, location & network congestion.
  • Vodafone 4G is available in and around selected Australian cities. Go to koganmobile.com.au/about/coverage/ to see if you are covered.
  • See koganmobile.com.au/about/coverage/ for coverage details. You agree to refer to koganmobile.com.au/about/coverage/ for coverage details, so that you can confirm that for your intended use of the services, your address/es are located in the appropriate Vodafone coverage areas and that the device you wish to select is compatible with the Vodafone coverage area where your address/es are located.

 

Data services

  • For data Products, a data session:
    • starts when you begin internet activity, either directly or indirectly* on your mobile device; and
    • ends when your data connection is lost. This will happen when:
      • You turn your mobile device off, turn your data connection off, switch to flight mode or when you lose network reception; or
      • Your mobile device has not sent or received data for a period of time.

        *Direct internet activity is when you prompt your mobile device to send or receive data from the internet. For example, when you send an email. Indirect internet activity is when your mobile device or mobile applications are set up to send or receive data from the internet on your behalf. Examples include (but are not limited to): Email notifications via Gmail, notification of Tweets or Facebook posts which mention you and software or weather updates.

  • A Product that includes data services is required to start a data session.
  • When using data Products, some internet services, including web sites and email, may not be accessible.
  • Subject to your rights under the Competition and Consumer Act 2010 or other relevant legislation (including the Australian Consumer Law), neither Kogan Mobile nor Vodafone makes any warranty regarding any software or data provided or available to you in connection with data services, including with respect to how that software or data operates on your device or interacts with applications.
  • Unless otherwise stated, data usage is measured as the combination of both data you send (upload) and receive (download).

 

Rates and types of credit

  • Unless otherwise stated call usage is charged in blocks of 60 seconds. Usage is rounded up to the end of the current block.
  • Each call made by a customer may last for a maximum duration of 2 hours, provided the customer has sufficient credit and privileges to make the call.
  • Each call and data charge is rounded up to the nearest cent and includes GST (where GST applies)
  • Unless otherwise stated, data usage is billed in per kilobyte (kB) blocks.
  • Details of the rates and charges which apply to the Products are contained in the Terms.
  • Credit may be expressed in any manner, including as a monetary value or as a quantity of a specified Product.
  • All rates and charges are subject to change. Kogan Mobile and/or Vodafone will comply with relevant regulations and industry codes with respect to such changes.
  • The PREMIER ACCESS BOLT-ON comes with PREMIER ACCESS BOLT-ON Credit. Details on what PREMIER ACCESS BOLT-ON Credit can be used to purchase can also be found in the table titled “Service and Charge table for PREMIER ACCESS BOLT-ON” in Section 4 below.

 

Product Expiry

  • Once activated, the Kogan Mobile Recharge Products, PREMIER ACCESS BOLT-ON and BIG DATA PACK have expiry periods. Expiry periods are specified for each in sections 3, 4 and 5 below.
  • Unless otherwise stated in the Terms, when the credit expiry period elapses or when the Kogan Mobile Recharge Product is recharged (whichever occurs first), any unused credit for that Product is forfeited, is not refundable, and cannot be carried over to any other Product.

 

Checking your usage

  • Check your call, TXT and data use here at accounts.koganmobile.com.au or call us for free from your Kogan Mobile service on 12612 (when in Australia).

 

3. Kogan Mobile Recharge Products

This table specifies types of credit that are provided to use in Australia if you purchase a Kogan Mobile Recharge Product:

Plan Name Price Expiry Period Data Replenishment Amount Per 30 Days Total Data* Standard national voice calls Standard national text (SMS & MMS)  

Access to koganmobile.com.au

SMALL – 30 Days $16.90 30 Days

 

1GB 1,024 MB Unlimited Unlimited Unlimited
SMALL – 90 Days $46.90 90 Days 1GB 3,072 MB Unlimited Unlimited Unlimited
SMALL – 365 Days $179.90  

365 Days

1GB 12,458 MB Unlimited Unlimited Unlimited
MEDIUM – 30 Days $29.90 30 Days

 

3GB 3,072 MB Unlimited Unlimited Unlimited
MEDIUM – 90 Days $79.90 90 Days 3GB 9,216MB Unlimited Unlimited Unlimited
MEDIUM – 365 Days $299.90  

365 Days

3GB 37,376MB Unlimited Unlimited Unlimited
LARGE – 30 Days $36.90 30 Days 8GB 8,192MB Unlimited Unlimited Unlimited
LARGE – 90 Days $99.90 90 Days 8GB 24,576MB Unlimited Unlimited Unlimited
LARGE – 365 Days $399.90  

365 Days

8GB 99,669.3MB Unlimited Unlimited Unlimited
EXTRA LARGE – 30 Days $49.90 30 Days 12GB 12,288MB Unlimited Unlimited Unlimited
EXTRA LARGE – 90 Days $139.90 90 Days 12GB 36,864MB Unlimited Unlimited Unlimited
EXTRA LARGE – 365 Days $529.90  

365 Days

12GB 149,504MB Unlimited Unlimited Unlimited


*1GB = 1024MB

The following terms and conditions apply to you if you purchase a Kogan Mobile Recharge Product:

 

  • Unlimited standard national text excludes premium and re-routed TXT and cannot be used for commercial purposes or for resale purposes.
  • Unlimited standard national calls excludes premium and re-routed calls and cannot be used for commercial purposes or for resale purposes
  • Each Kogan Mobile Recharge Product with an expiry of 90 days comes with a Total Data amount which is split into 30 day blocks as per the Data Replenishment Amount Per 30 Days specified in the table above.
  • Each Kogan Mobile Recharge Product with an expiry of 365 days comes with a Total Data amount which is split into 30 day blocks as per the Data Replenishment Amount Per 30 Days specified in the table above from days 1 – 360. From days 361 – 365 the remainder of the Total Data (a pro rata of the Data Replenishment Amount Per 30 Days) is added to the account.
  • If data limit is reached before 30 days has elapsed, access to data will cease until the next data replenishment date (if any), or the customer recharges or purchases a data pack.
  • Data can only be used in Australia, on Vodafone Networks.
  • Data usage is charged in per kB increments.
  • Unless otherwise stated in the Terms, if you recharge on any Kogan Mobile Recharge Product before the end of your Expiry Period, all unused inclusions from your Kogan Mobile Recharge Product will be forfeited and will not roll over to your new Kogan Mobile Recharge Product

 

Auto Recharge

  • You may choose for your Kogan Mobile Recharge Product to be automatically recharged by payment using a nominated Credit Card. This service is called “Auto Recharge”.
  • To set up Auto Recharge:
    • at activation, select the auto recharge tick box when you choose your product; or
    • after you have activated, go to your Kogan Mobile account at accounts.koganmobile.com.au, select “Auto Recharge” and enter or confirm your credit card details.
  • If you choose the Auto Recharge service, your credit card will be automatically charged during the period 11:00PM to 11:59PM on the expiry day of your current Kogan Mobile Recharge Product. All dates and times are based on Australian Eastern Standard Time (AEST).
  • If you decide to cancel Auto Recharge you will need to go to your Kogan Mobile account at accounts.koganmobile.com.au, select the Billing Details tab and click Remove Schedule. To ensure an Auto Recharge is cancelled you must remove the schedule before 23:00 AEST on the day it is due. For the avoidance of doubt, this will not cancel your current Kogan Mobile Recharge Product, it will only cancel any future Auto Recharge. Your Kogan Mobile Recharge Product will continue until the end of its expiry period and you will not be refunded any of the paid price.

4. Kogan Mobile PREMIER ACCESS BOLT-ON

The below table specify the types of credit to use in Australia that are provided if you purchase a PREMIER ACCESS BOLT-ON:

 

Prepaid Plan Name Price Expiry Period PREMIER ACCESS BOLT-ON Bolt On Credit^ Free rated access to koganmobile.com.au
PREMIER ACCESS BOLT-ON $14.90 30 Days $14.90 Unlimited to koganmobile.com.au

 

^Your Bolt-On Credit includes standard national and international video calls, Call Forwarding within Australia, Vodafone Directory Assistance 1223, International SMS & MMS.

 

The following terms and conditions apply to you if you purchase a PREMIER ACCESS BOLT-ON:

  • Calls to international countries will be charged as per standard international call rates and will be paid for from your PREMIER ACCESS BOLT-ON. See koganmobile.com.au/plans/mobile/premier-access-bolt-on/ for rates.
  • Calls to non-terrestrial locations such as satellites and space stations are excluded.
  • Calls to international rerouted, freephone, pager, and premium numbers are excluded.
  • You can only activate a PREMIER ACCESS BOLT-ON if you are an existing Kogan Mobile customer with an active Kogan Mobile Recharge Product.
  • If you have purchased an initial PREMIER ACCESS BOLT-ON (which has not yet expired) and add another PREMIER ACCESS BOLT-ON, the Expiry Periods begin on purchase and will run consecutively until the end of each Expiry Period.
  • Unused PREMIER ACCESS BOLT-ON inclusions can continue to be used after your Kogan Mobile Recharge Product Expiry Period however will be forfeited at the end of the PREMIER ACCESS BOLT-ON Expiry Period.
  • The maximum number of PREMIER ACCESS BOLT-ONs that can be purchased and activated at any given time is 16.
  • All PREMIER ACCESS BOLT-ON inclusions are for use within Australia only

 

Service and Charge Table forPREMIER ACCESS BOLT-ON

The table below details all Products that can be paid from your PREMIER ACCESS BOLT-ON Credit (unless stated otherwise), and the charge rate for those Products.

 

Service Charge
International Voice Call Varies. See list of country specific rates here.
National Video Call $0.42 per min + $0.33 connect fee
International Video Call 0.72 per min + $0.44 connect fee
Call Forwarding within Australia $0.20 per min
Directory Assistance 1223 $1.60 flat rate
Internationals SMS $0.55 per SMS
International MMS $0.83 per MMS

 

5. Kogan Mobile BIG DATA PACK

The following table specifies the type of credit that is provided if you purchase a BIG DATA PACK:

Prepaid Plan Name Price Expiry Period Data to use in Australia Free rated access to koganmobile.com.au
BIG DATA PACK $14.90 30 Days 2GB Unlimited

 

The following terms and conditions apply to you if you purchase a BIG DATA PACK:

 

  • Data can only be used in Australia on Vodafone Networks.
  • Data usage is charged in per kB increments
  • If your Kogan Mobile Recharge Product includes a data allowance, data will be deducted from the Kogan Mobile Recharge Product or BIG DATA PACK/s in order of purchase with the oldest used
  • The BIG DATA PACK is not for commercial or resale purposes.
  • If you have purchased an initial BIG DATA PACK (which has not yet expired) and add another BIG DATA PACK, the Expiry Periods begin on purchase and will run concurrently until the end of each Expiry Period.
  • Unused data can continue to be used after your Kogan Mobile Recharge Product Expiry Period however will be forfeited at the end of the BIG DATA PACK Expiry Period or when you are using the BIG DATA PACK as a stand-alone data prepaid plan and you recharge on any Kogan Mobile Recharge Product before the end of your Expiry Period.
  • The maximum number of BIG DATA PACKS that can be purchased and used at any given time is 16.
  • The BIG DATA PACKS does not require you to have an active Kogan Mobile Recharge Product and can be used as a stand-alone data prepaid plan.

 

Auto Recharge

  • The BIG DATA PACK will be treated as your stand-alone data prepaid plan and available for Auto Recharge in the following scenarios:
    • The BIG DATA PACK is purchased when activating/registering the service, or
    • Your current prepaid plan has expired and you Recharge with a BIG DATA PACK
  • Where your BIG DATA PACK is acting as a stand-alone data prepaid plan you may choose to automatically recharge by payment using a nominated Credit Card. This service is called “Auto Recharge”.
  • To set up Auto Recharge:
    • at activation, select the auto recharge tick box when you choose your product; or
    • after you have activated, go to your Kogan Mobile account at accounts.koganmobile.com.au, select “Auto Recharge” and enter or confirm your credit card details.
  • If you choose the Auto Recharge service, your credit card will be automatically charged during the period 11:00PM to 11:59PM on the expiry day of your current BIG DATA PACK stand-alone prepaid plan. All dates and times are based on Australian Eastern Standard Time (AEST).
  • If you decide to cancel Auto recharge you will need to go to your Kogan Mobile account at accounts.koganmobile.com.au, select the Billing Details tab and click Remove Schedule. To ensure an Auto Recharge is cancelled you must remove the schedule before 23:00 AEST on the day it is due. For the avoidance of doubt, this will not cancel your current BIG DATA PACK stand-alone prepaid plan, it will only cancel any future Auto Recharge. BIG DATA PACK stand-alone prepaid plan will continue until the end of its expiry period and you will not be refunded any of the paid price.