Customer Terms & Conditions (SFOA) - Kogan Mobile

Customer Terms & Conditions (SFOA)

Customer Terms & Conditions (SFOA)

Kogan Mobile telecommunications services are provided by TPG Telecom Limited or its subsidiaries (Vodafone) under terms and conditions published by Vodafone from time to time. The terms of your Kogan Mobile service are set out in the Vodafone Standard Form of Agreement (SFOA), as varied from time to time. Some changes to the SFOA apply for Kogan Mobile customers including the following:

  1. Kogan Mobile Customer Care phone numbers are:
    • 1300 056 426
    • 12612
  2. References to Vodafone Coverage Area are replaced with Kogan Coverage Area.
  3. References to Non-Vodafone Coverage Area are replaced with Non-Kogan Coverage Area.
  4. Registration/activation of SIM
    • Your prepaid service can be activated on the Kogan Mobile website or by calling 1300 056 426 or 12612.
  5. Recharging your Kogan Mobile Prepaid Account
    1. You may Recharge Your Prepaid Account at any time by:
      • Registering Your credit card online or by calling 1300 056 426 or 12612 and Recharging with your selected recharge amount from time to time;
      • Recharging automatically through Auto Recharge, so on the same day each month, Your credit card will be automatically debited with Your selected recharge amount, You can set up Auto Recharge by registering Your credit card details online or by calling 1300 056 426 or 12612. International credit cards not linked with the global Cirrus, Maestro, Visa and American Express networks may not be acceptable.
      • You can change between these payment methods at the end of each Recharge period. If You are on Auto Recharge You will need to give Us a day’s notice so We can apply the change to your next Recharge.
  6. Usage charge records
    • You can obtain Your usage charge records for the preceding 6 months through the website. You can also call 12612 for free from Your Mobile Phone to check Your Prepaid Account Balance at any time.
  7. Call rates are available on
  8. Self Service is available through

Section 1 – Dictionary

Kogan Coverage Areathe geographic area within Australia where the Vodafone Network provides coverage for the Mobile Service of Kogan Mobile customers as varied from time to time, refer to for the most up to date coverage maps.
Non-Kogan Coverage Area those coverage areas for the Kogan Mobile Service in:
  • Australia, which are not the Kogan Coverage Area; and
  • the rest of the world, where there are networks operated by other suppliers with whom We have arrangements to allow You to use those networks

Section 2 – General Terms

10.5 Can You still use the Service when Your Prepaid Account Balance is zero?

  1. You may use the Mobile Service to receive calls and to call 000, 112 or Customer Service while you have an active recharge and for a period of 110 days from the expiry of the Recharge on your Account.
  2. We may disconnect the Service if You fail to Recharge Your Prepaid Account within 110 days from expiry of your last recharge.

11.2 Term – when Your agreement starts and ends for Prepaid Customers

  1. If You are a Prepaid Customer, Your agreement starts when You activate Your Prepaid Pack or first use an activated Prepaid Account and ends at the earlier of:
    1. it is terminated by either You or Us in accordance with Your agreement (refer to clause 12 in Part A, Section 2 of these Standard Terms); or
    2. You do not Recharge within 110 days after You last Recharged Your Prepaid Account and We Disconnect Your Service.

12.1 Termination for failure to Recharge a Prepaid Account

We may terminate Your agreement if You are a Prepaid Customer and You fail to Recharge Your Prepaid Account within 110 days after You last Recharged Your Prepaid Account (only applicable at times that You are a Prepaid Customer).