3G Network Closure - Kogan Mobile

Our 3G Network is closing down

At Kogan Mobile we are always working hard to bring you faster speeds and new features on our mobile network. Our 4G network now covers more than 24 million Australians and our state-of-the-art 5G network is stronger than ever. With superior speeds and greater connectivity available across these networks, we are now preparing to switch off our legacy 3G mobile network by the end of 2023.

This means if you’re a Kogan Mobile customer or business that uses 3G, it is time to upgrade to a new device that can work on 4G and 5G networks. Our priority is to keep our remaining 3G customers connected and help ensure they make a smooth transition to 4G or 5G prior to the December 2023 switch off date.

Frequently Asked Questions

When is the 3G network shutting down?

Our 3G Network will switch off on 15 December 2023.

What do I need to do?

The vast majority of our customers do not have to do anything at all and will continue accessing our 4G and 5G networks as they do today.

A very small number of our customers have 3G-only handsets, tablets and connected devices and they will need to upgrade those devices before December 2023.

Some 4G handsets may also need settings changes to be able to continue to make and receive voice calls using our 4G network.

Why is 3G closing?

Mobile carriers around the world are closing down their 3G networks as more advanced 4G and 5G network services become widespread. Our 4G and 5G networks are more efficient at delivering greater speed and capacity, which means better service and experience for customers.

Similar shutdowns have happened before. All Australian mobile networks switched off their 2G networks a few years ago when they upgraded to 4G.

What devices are affected by the 3G closure?

All 3G-only devices (including phones, tablets and mobile broadband devices) and in rare cases, some older 4G phones, will be affected.

Some older 4G phones that do not have a feature called ‘VoLTE’ (Voice over Long Term Evolution) will not be able to make and receive voice calls.

Please contact your device manufacturer if you are unsure of your device’s specific capabilities.

I have a 3G phone, how does this affect me?

If you have a 3G-only phone then you will no longer be able to make calls, send texts or access the internet on your phone when the 3G network switches off.

You will still be able to make emergency 000 calls on other 3G networks when in coverage.

Internet Access via Wi-Fi is still possible.

We recommend you upgrade your phone to a 4G or 5G compatible device to continue having mobile service.

Will 4G/5G network coverage differ from 3G coverage?

Our 4G coverage is similar in size and reach to our 3G coverage and our 5G coverage is growing every day.

Check our 4G and 5G coverage maps

Does this only affect phones?
No. Other devices like tablets, mobile broadband modems, smart watches, some home security systems, and other connected devices might also be using 3G services.

Please contact your device manufacturer if you are unsure of your device’s specific capabilities.

What is VoLTE and how do I switch it on?

Voice over LTE (VoLTE) is a feature that allows you to make voice calls using our 4G network.
If you’d like more information on VoLTE, please check out our VoLTE support page here. [www.koganmobile.com.au/wifi-volte]

What should I do with my old 3G device?

The best way to recycle your old device is with Mobile Muster, the Australian mobile industry’s official recycling scheme. Alternatively, please consider eWaste recycling facilities which may be offered by your local council

Compatible Devices

Here are the devices that are compatible with Voice over LTE (VoLTE)

  • Apple iPhone 6
  • iPhone 6 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 8
  • iPhone 8 Plus
  • iPhone SE
  • iPhone SE 2020
  • iPhone SE 2022
  • iPhone X
  • iPhone XR
  • iPhone XS
  • iPhone XS Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone 12 mini
  • iPhone 12
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 13 mini
  • iPhone 13
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 ProiPhone 14 Pro Max
  • Watch SE (GPS + Cellular)
  • Watch SE (2nd gen) (GPS + Cellular)
  • Watch Series 3 (GPS + Cellular)
  • Watch Series 4 (GPS + Cellular)
  • Watch Series 5 (GPS + Cellular)
  • Watch Series 6 (GPS + Cellular)
  • Watch Series 7 (GPS + Cellular)
  • Watch Series 8 (GPS + Cellular)
  • Watch Ultra (GPS + Cellular
  • Samsung Galaxy J2 Pro 4G
  • Galaxy A5 2017 4G
  • Galaxy A8 4G
  • Galaxy A11 4G
  • Galaxy A12 4G
  • Galaxy A13 4G
  • Galaxy A13 5G
  • Galaxy A20 4G
  • Galaxy A22 5G
  • Galaxy A30 4G
  • Galaxy A32 5GGalaxy A33 5G
  • Galaxy A51 4
  • Galaxy A52 5G
  • Galaxy A53 5G
  • Galaxy A70 4G
  • Galaxy A71 5G
  • Galaxy A73 5G
  • Galaxy S8 4G
  • Galaxy S8+ 4G
  • Galaxy S9 4G
  • Galaxy S9+ 4G
  • Galaxy S10e  4G
  • Galaxy S10 4G
  • Galaxy S10+ 4G
  • Galaxy S20 FE 4G
  • Galaxy S20 FE 5G
  • Galaxy S20 4G
  • Galaxy S20 5G
  • Galaxy S20+ 4G
  • Galaxy S20+ 5G
  • Galaxy S20 Ultra 5G
  • Galaxy S21 FE 5G
  • Galaxy S21 5G
  • Galaxy S21+ 5G
  • Galaxy S21 Ultra 5G
  • Galaxy S22 5G
  • Galaxy S22+ 5G
  • Galaxy S22 Ultra 5G
  • Galaxy S23 5G
  • Galaxy S23+ 5G
  • Galaxy S23 Ultra 5G
  • Galaxy Note Edge 4G
  • Galaxy Note4 4G
  • Galaxy Note5 4G
  • Galaxy Note8 4G
  • Galaxy Note9 4G
  • Galaxy Note10 4G
  • Galaxy Note10+ 4G
  • Galaxy Note20 5G
  • Galaxy Note20 Ultra 5G
  • Galaxy Z Flip 4G
  • Galaxy Z Flip3 5G
  • Galaxy Z Flip4 5G
  • Galaxy Fold 4G
  • Galaxy Z Fold2 5G
  • Galaxy Z Fold3 5G
  • Galaxy Z Fold4 5G
  • Galaxy Tab A 8.0 2017 4G
  • Galaxy Tab A 10.1 4G
  • Galaxy Tab A 10.5 4G
  • Galaxy Tab A7 (2020) 10.4 4G
  • Galaxy Tab A8 10.5 4G
  • Galaxy Tab S4 4G
  • Galaxy Tab S5e 10.5 4G
  • Galaxy Tab S6 10.5 4G
  • Galaxy Tab S7 11.0 4G
  • Galaxy Tab S7+ 12.4 5G
  • Galaxy Tab S8 11.0 5G
  • Galaxy Tab S8+ 12.4 5G
  • Galaxy Tab S8 Ultra 14.6 5
  • Pixel 3a
  • Pixel 3
  • Pixel 3XL
  • Pixel 4a
  • Pixel 4
  • Pixel 4XL
  • Pixel 5
  • Pixel 6a
  • Pixel 6
  • Pixel 6 Pro
  • Pixel 7
  • Pixel 7 Pro
  • 1 2019 4G
  • 1B 2020 4G
  • 1V 2020 4G
  • 3L 2020 4G
  • 1S 2021 4G


  • OneX10 4G
  • GR5 2017 4G
  • Y5 2018 4G
  • Nova 3e 4G
  • Mate20 Pro 4G
  • P30 4G
  • P30 Pro 4G
  • K42 4G
  • Velvet 5G
  • Moto e7 power 4G
  • Moto e7 4G
  • Moto e22i 4G
  • Moto g8 4G
  • Moto g10 4G
  • Moto g 5G Plus
  • Moto g50 5G
  • Moto g62 5G
  • Moto edge20 fusion 5G
  • Moto edge30 5G
  • Moto edge30 pro 5G
  • 2720 Flip 4G
  • 1 Plus 4G
  • C01 Plus 4G
  • 3 4G
  • 6 4G
  • 8 4G
  • G21 4G
  • XR20 5G
  • AX5 4G
  • A16s 4G
  • A57 4G
  • A73 4G
  • A91 4G
  • R11 4G
  • R11s 4G
  • R15 Pro 4G
  • R17 Pro 4G
  • Reno Z 4G
  • Reno8 5G
  • Find X2 Lite 5G
  • Find X5 Lite 5G
  • Find X5 5G
  • Find X5 Pro 5
  • 305 4G
  • 20 R 5G
  • 20 Pro 5G


  • Smart E9 4G
  • Smart N10 4G
  • V Lite 4G
  • V Smart 4G
  • V Pro 4G