3G Network Closure - Kogan Mobile

Our 3G Network is closing down

At Kogan Mobile we are always working hard to bring you faster speeds and new features on our mobile network. Our 4G network now covers more than 24 million Australians and our state-of-the-art 5G network is stronger than ever. With superior speeds and greater connectivity available across these networks, we switched off our legacy 3G mobile network in January 2024.

This means if you’re a Kogan Mobile customer or business that uses 3G, it is time to upgrade to a new device that can work on 4G and 5G networks.

Frequently Asked Questions

When is the 3G network shutting down?

Our 3G network shut down in January 2024.

What do I need to do?

The vast majority of our customers do not have to do anything at all and will continue accessing our 4G and 5G networks as they do today.

A very small number of our customers have 3G-only handsets, tablets and connected devices and they will need to upgrade those devices before December 2023.

Some 4G handsets may also need settings changes to be able to continue to make and receive voice calls using our 4G network.

Why is 3G closing?

Mobile carriers around the world are closing down their 3G networks as more advanced 4G and 5G network services become widespread. Our 4G and 5G networks are more efficient at delivering greater speed and capacity, which means better service and experience for customers.

Similar shutdowns have happened before. All Australian mobile networks switched off their 2G networks a few years ago when they upgraded to 4G.

What devices are affected by the 3G closure?

All 3G-only devices (including phones, tablets and mobile broadband devices) and in rare cases, some older 4G phones, will be affected.

Some older 4G phones that do not have a feature called ‘VoLTE’ (Voice over Long Term Evolution) will not be able to make and receive voice calls.

Please contact your device manufacturer if you are unsure of your device’s specific capabilities.

I have a 3G phone, how does this affect me?

If you have a 3G-only phone then you will no longer be able to make calls, send texts or access the internet on your phone (compatible phones will still be able to make emergency 000 calls on other 3G networks when in coverage prior to their closure). We recommend you upgrade your phone to a 4G or 5G compatible device that is to continue having mobile service. 

If you have a device that is identified as not being able to make emergency 000 calls or you have received notification from us informing you that your device is not able to make emergency 000 calls, please refer to the “What about emergency calls?” section below.

Will 4G/5G network coverage differ from 3G coverage?

Our 4G coverage is similar in size and reach to our 3G coverage and our 5G coverage is growing every day.

Check our 4G and 5G coverage maps

Does this only affect phones?
No. Other devices like tablets, mobile broadband modems, smart watches, some home security systems, and other connected devices might also be using 3G services.

Please contact your device manufacturer if you are unsure of your device’s specific capabilities.

What is VoLTE and how do I switch it on?

Voice over LTE (VoLTE) is a feature that allows you to make voice calls using our 4G network.
If you’d like more information on VoLTE, please check out our VoLTE support page here. [www.koganmobile.com.au/wifi-volte]

What should I do with my old 3G device?

The best way to recycle your old device is with Mobile Muster, the Australian mobile industry’s official recycling scheme. Alternatively, please consider eWaste recycling facilities which may be offered by your local council

What about emergency calls?

Some devices are not compatible with Australian mobile networks and while they may be able to make standard calls on a 4G/5G network, they are not able to make emergency 000 calls on our network as our 3G network has now shut down. If you have such a device or have received a notification from us identifying that your device is unable to make emergency 000 calls, for safety reasons, you must urgently change to a compatible device otherwise you will not be able to make emergency 000 calls. See our compatible devices here. Call the Kogan Mobile CARE Team on 12612 from your Kogan Mobile phone or call 1300 056 426 from any other phone.

Compatible Devices

Here are the devices that are compatible with Voice over LTE (VoLTE*)

*This list applies to current Apple and Android devices purchased in Australia. If you either (a) purchased a device that is not part of this list (b) purchased your device overseas, or (c) purchased a Samsung, Sony or HTC device from another Australian telecommunication provider before 2017, your device may not be VoLTE compatible on our network. Make sure you check your device model and your tax invoice for country of purchase, as applicable, to determine if your device is VoLTE compatible.

  • iPhone 6 (A1586)
  • iPhone 6 Plus (A1524)
  • iPhone 6S (A1688)
  • iPhone 6S Plus (A1687)
  • iPhone 7 (A1778)
  • iPhone 7 Plus (A1784)
  • iPhone 8 (A1863, A1905)
  • iPhone 8 Plus (A1864, A1897)
  • iPhone SE (A1723)
  • iPhone SE 2020 (A2296)
  • iPhone SE 2022 (A2783)
  • iPhone X (A1865)
  • iPhone XR (A2105)
  • iPhone XS (A2097)
  • iPhone XS Max (A2101)
  • iPhone 11 (A2221)
  • iPhone 11 Pro (A2215)
  • iPhone 11 Pro Max (A2218)
  • iPhone 12 mini (A2399)
  • iPhone 12 (A2403)
  • iPhone 12 Pro (A2407)
  • iPhone 12 Pro Max (A2411)
  • iPhone 13 mini (A2628)
  • iPhone 13 (A2633)
  • iPhone 13 Pro (A2638)
  • iPhone 13 Pro Max (A2643)
  • iPhone 14 (A2882)
  • iPhone 14 Plus (A2886)
  • iPhone 14 Pro (A2890)
  • iPhone 14 Pro Max (A2894)
  • iPhone 15 (A3090)
  • iPhone 15 Plus (A3094)
  • iPhone 15 Pro (A3102)
  • iPhone 15 Pro Max (A3106)
  • iPad 4 (A1460)
  • iPad 5 9.7” (A1823)
  • iPad 6 9.7” (A1954)
  • iPad 7 10.2” (A2198)
  • iPad 8 10.2” (A2429)
  • iPad 9 10.2” (A2604)
  • iPad 10 10.9” (A2757)
  • iPad Air (A1475)
  • iPad Air 2 (A1567)
  • iPad Air 3 (A2123)
  • iPad Air 4 (A2072)
  • iPad Air 5 (A2589)
  • iPad mini (A1455)
  • iPad mini 2 (A1490)
  • iPad mini 3 (A1600)
  • iPad mini 4 (A1550)
  • iPad mini 5 (A2124)
  • iPad mini 6 (A2568)
  • iPad Pro 9.7” (A1674)
  • iPad Pro 10.5” (A1709)
  • iPad Pro 11” Gen 1 (A1934)
  • iPad Pro 11” Gen 2 (A2230)
  • iPad Pro 11” Gen 3 (A2459)
  • iPad Pro 11” Gen 4 (A2761)
  • iPad Pro 12.9” Gen 1 (A1652)
  • iPad Pro 12.9” Gen 2 (A1671)
  • iPad Pro 12.9” Gen 3 (A1895)
  • iPad Pro 12.9” Gen 4 (A2232)
  • iPad Pro 12.9” Gen 5 (A2461)
  • iPad Pro 12.9” Gen 6 (A2437)
  • Watch Series 3 (A1891, A1889)
  • Watch Series 4 (A2007, A2008)
  • Watch Series 5 (A2156, A2157)
  • Watch Series 6 (A2375, A2376)
  • Watch Series 7 (A2476, A2478)
  • Watch Series 8 (A2773, A2775)
  • Watch Series 9 (A2982, A2984)
  • Watch Ultra (A2684)
  • Watch Ultra 2 (A2686)
  • Watch SE (A2355, A2356)
  • Watch SE Gen 2 (A2725, A2724)
  • Galaxy A05s 4G (SM-A057F)
  • Galaxy A8 4G (SM-A530F)
  • Galaxy A11 4G (SM-A115F)
  • Galaxy A12 4G (SM-A125F)
  • Galaxy A12 4G (SM-A127F)
  • Galaxy A13 4G (SM-A135F)
  • Galaxy A13 5G (SM-A136B)
  • Galaxy A14 4G (SM-A145F)
  • Galaxy A14 5G (SM-A146P)
  • Galaxy A20 4G (SM-A205YN)
  • Galaxy A22 5G (SM-A226B)
  • Galaxy A30 4G (SM-A305YN)
  • Galaxy A32 5G (SM-A326B)
  • Galaxy A33 5G (SM-A336E)
  • Galaxy A34 5G (SM-A346E)
  • Galaxy A51 4G (SM-A515F)
  • Galaxy A52 5G (SM-A526B)
  • Galaxy A52s 5G (SM-A528B)
  • Galaxy A53 5G (SM-A536E)
  • Galaxy A70 4G (SM-A705YN)
  • Galaxy A71 5G (SM-A716B)
  • Galaxy A73 5G (SM-A736B)
  • Galaxy Core Prime 4G (SM-G360G)
  • Galaxy Fold 4G (SM-F900F)
  • Galaxy S8 4G (SM-G950F)
  • Galaxy S8+ 4G (SM-G955F)
  • Galaxy S9 4G (SM-G960F)
  • Galaxy S9+ 4G (SM-G965F)
  • Galaxy S10e 4G (SM-G970F)
  • Galaxy S10 4G (SM-G973F)
  • Galaxy S10+ 4G (SM-G975F)
  • Galaxy S20 FE 4G (SM-G780F)
  • Galaxy S20 FE 5G (SM-G781B)
  • Galaxy S20 4G (SM-G980F)
  • Galaxy S20 5G (SM-G981B)
  • Galaxy S20+ 4G (SM-G985F)
  • Galaxy S20+ 5G (SM-G986B)
  • Galaxy S20 Ultra 5G (SM-G988B)
  • Galaxy S21 FE 5G (SM-G990E)
  • Galaxy S21 5G (SM-G991B)
  • Galaxy S21+ 5G (SM-G996B)
  • Galaxy S21 Ultra 5G (SM-G998B)
  • Galaxy S22 5G (SM-S901E)
  • Galaxy S22+ 5G (SM-S906E)
  • Galaxy S22 Ultra 5G (SM-S908E)
  • Galaxy S23 FE 5G (SM-S711B)
  • Galaxy S23 5G (SM-S911B)
  • Galaxy S23+5G (SM-S916B)
  • Galaxy S23 Ultra 5G (SM-S918B)
  • Galaxy Note 8 4G (SM-N950F)
  • Galaxy Note 9 4G (SM-N960F)
  • Galaxy Note 10 4G (SM-N970F)
  • Galaxy Note 10+ 4G (SM-N975F)
  • Galaxy Note 20 4G (SM-N980F)
  • Galaxy Note 20 5G (SM-N981B)
  • Galaxy Note 20 Ultra 5G (SM-N986B)
  • Galaxy Book 2 12.0 4G (SM-W737Y)
  • Galaxy Tab A 8.0 4G (SM-T355Y)
  • Galaxy Tab A 8.0 2017 4G (SM-T385)
  • Galaxy Tab A 10.1 4G (SM-T515)
  • Galaxy Tab A 10.5 2018 4G (SM-T595)
  • Galaxy Tab A7 2020 10.4 4G (SM-T505)
  • Galaxy Tab A8 10.5 4G (SM-X205)
  • Galaxy Tab A9+ 11.0 5G (SM-X216B)
  • Galaxy Tab S 10.5 4G (SM-T805Y)
  • Galaxy Tab S2 9.7 (SM-T815Y)
  • Galaxy Tab S2 VE 9.7 (SM-T819Y)
  • Galaxy Tab S4 10.5 4G (SM-T835)
  • Galaxy Tab S5e 10.5 4G (SM-T725)
  • Galaxy Tab S6 10.5 4G (SM-T865)
  • Galaxy Tab S7 11.0 4G (SM-T875)
  • Galaxy Tab S7+ 12.4 5G (SM-T976B)
  • Galaxy Tab S8 11.0 5G (SM-X706B)
  • Galaxy Tab S8+ 12.4 5G (SM-X806B)
  • Galaxy Tab S8 Ultra 14.6 5G (SM-X906B)
  • Galaxy Tab S9 11.0 5G (SM-X716B)
  • Galaxy Tab S9+ 12.4 5G (SM-X816B)
  • Galaxy Tab S9 Ultra 14.6 5G (SM-X916B)
  • Galaxy Watch 4G 46mm (SM-R805F)
  • Galaxy Watch 4G 42mm (SM-R815F)
  • Galaxy Watch Active2 4G 44mm (SM-R825F)
  • Galaxy Watch Active2 4G 40mm (SM-R835F)
  • Galaxy Watch3 4G 41mm (SM-R855F)
  • Galaxy Watch3 4G 45mm (SM-R845F)
  • Galaxy Watch4 Classic 4G 42mm (SM-R885F)
  • Galaxy Watch4 Classic 4G 46mm (SM-R895F)
  • Galaxy Watch4 4G 40mm (SM-R865F)
  • Galaxy Watch4 4G 44mm (SM-R875F)
  • Galaxy Watch5 4G 40mm (SM-R905F)
  • Galaxy Watch5 4G 44mm (SM-R915F)
  • Galaxy Watch5 Pro 4G 45mm (SM-R925F)
  • Galaxy Watch6 4G 40mm (SM-R935F)
  • Galaxy Watch6 4G 44mm (SM-R945F)
  • Galaxy Watch6 Classic 4G 47mm (SM-R965F)
  • Galaxy Z Flip 4G (SM-F700F)
  • Galaxy Z Flip3 5G (SM-F711B)
  • Galaxy Z Flip4 5G (SM-F721B)
  • Galaxy Z Flip5 5G (SM-F731B)
  • Galaxy Z Fold2 5G (SM-F916B)
  • Galaxy Z Fold3 5G (SM-F926B)
  • Galaxy Z Fold5 5G (SM-F946B)
  • Pixel 3a 4G (S4)
  • Pixel 3 4G (B1)
  • Pixel 3 XL 4G (C1)
  • Pixel 4a 4G (S5)
  • Pixel 4 4G (F2)
  • Pixel 4 XL 4G (C2)
  • Pixel 5 5G (R3)
  • Pixel 6a 5G (B3)
  • Pixel 6 5G (O6)
  • Pixel 6 Pro 5G (R4)
  • Pixel 7 5G (P10)
  • Pixel 7 Pro 5G (C10)
  • Pixel 8 5G (SB3)
  • Pixel 8 Pro 5G (HK3)
  • Alcatel 1 2019 4G
  • Alcatel 1B 2020 4G
  • Alcatel 1V 2020 4G
  • Alcatel 1S 2021 4G 
  • Alcatel 3L 2020 4G 
  • Alcatel Link Zone MW41CL 4G (Mobile WiFi)


  • OneX10 4G
  • P30 4G (ELE-L09)
  • P30 Pro 4G (VOG-L09)
  • Y5 2017 4G (MYA-L02)
  • WiFi Cube 4G (E5180s-610)
  • WiFi Gateway 4G (B315s-608)
  • WiFi Gateway 2 4G (B525s-65a)
  • WiFi Cube 2 4G (B818-263)
  • WiFi Cube 3 4G (B628-350)
  • K42 4G (LM-K420YM)
  • Velvet 5G (LM-G900EM)
  • Moto E7 4G (XT2095-3)
  • Moto E7 Power 4G (XT2097-7)
  • Moto E13 4G (XT2345-6)
  • Moto E22i 4G (XT2239-20)
  • Moto G 5G Plus (XT2075-3)
  • Moto G8 4G (XT2046-6)
  • Moto G10 4G (XT2127-2)
  • Moto G14 4G XT2341-4)
  • Moto G50 5G (XT2149-1)
  • Moto G62 5G (XT2223-1)
  • Edge 20 Fusion 5G (XT2139-2)
  • Edge 30 5G (XT2203-1)
  • Edge 30 Pro 5G (XT2201-1)
  • 1 Plus 4G (TA-1111)
  • C01 Plus 4G (TA-1387)
  • C02 4G (TA-1522)
  • G21 4G (TA-1418)
  • 2720 Flip 4G (TA-1168)
  • 110 4G (TA-1549)
  • FastMile 5G Gateway R1 (5G-24W-A)
  • FastMile 5G Gateway 3.2 (5G15-12W-A)
  • A16s 4G (CPH-2271)
  • A38 4G (CPH-2579)
  • A57 4G (CPH-2387)
  • A91 4G (CPH-2021)
  • AX5 4G (CPH-1851)
  • Find X2 Lite 5G (CPH-2005)
  • Find X5 Lite 5G (CPH-2371)
  • Find X5 5G (CPH-2307)
  • Find X5 Pro 5G (CPH-2305)
  • R9s 4G (N5)
  • R15 Pro 4G (CPH-1831)
  • R17 Pro 4G (CPH-1877)
  • Reno8 5G (CPH-2359)
  • Reno Z 4G (CPH-1979)
  • 20 Pro 5G (T810H)
  • 20 R 5G (767H)
  • 305 4G (6102D)
  • Smart E9 4G (Alcatel VFD529)
  • Smart N10 4G (Tinno VFD630)
  • Pocket WiFi® 4G (Huawei R215)
  • Pocket WiFi® 4G (Huawei R216)
  • Pocket WiFi® 4G (Huawei R216h)
  • Pocket WiFi® 2 4G (Huawei E5573Cs-609)
  • Pocket WiFi® 3 4G (Huawei E5576-856)
  • Pocket WiFi® 4 4G (Huawei E5576-325)
  • USB 4G (Huawei K5150)
  • Wi-Fi Hub (Technicolor DMA0120VHA)
  • Wi-Fi Hub 2.0 (Netcomm NL1902)
  • Wi-Fi Hub 3.0 (Netcomm NL20)
  • V Pro 4G (GH6511)
  • V Smart 4G (GH5581)
  • V Lite 4G (GH5028)
  • V One 4G (GX2421)
  • Fast 5866T 5G FWA
  • Kids Watch 3G (IF-W525C)
  • Deco X80 5G FWA CPE