The health and wellbeing of our employees, customers and the public is our highest priority. In response to this unprecedented situation, we have implemented a number of measures.
Our mobile network is well-equipped to manage additional traffic during the day to support Australians spending more time at home, however, speeds may vary as traffic varies from normal patterns.
Kogan Mobile is following the advice and guidelines of key government and industry stakeholders.
We encourage our employees and customers to follow the guidance of the Federal Government Department of Health on how to protect yourself and limit the spread of COVID-19 in Australia.
To ensure our customers stay connected at this time, we’re implementing the following measures:
We are currently experiencing higher than normal call volumes and reduced customer care agent availability. Wherever possible, we encourage customers to manage their account via Kogan Mobile Account, or get help online using the Kogan Mobile Help Centre. With your Kogan Mobile Account you can recharge your prepaid service, get an add-on, check your usage and update your account settings. For help with using your Kogan Mobile Account, you can check our Kogan Mobile Help Centre.
If you cannot solve your enquiry through the Kogan Mobile Help Centre or self-service, the best way to get in touch with us is online. Reach out to Kogan Mobile Customer Care online here, and we will assist you as soon as possible.
All Kogan Mobile office-based employees in Australia are currently working from home, all meetings are being conducted virtually, and all domestic and international travel has been suspended.