COVID-19 Update

Kogan Mobile Support for our Customers During COVID-19

Help Centre

Visit the Kogan Mobile Help Centre

Call Us

12 612 from your Kogan Mobile device

1300 056 426 from any device Australia-wide

8am – 8pm, 7 days a week

The health and wellbeing of our employees, customers and the public is our highest priority. In response to this unprecedented situation, we have implemented a number of measures.

Our mobile network is well-equipped to manage additional traffic during the day to support Australians spending more time at home, however, speeds may vary as traffic varies from normal patterns.

Kogan Mobile is following the advice and guidelines of key government and industry stakeholders.

We encourage our employees and customers to follow the guidance of the Federal Government Department of Health on how to protect yourself and limit the spread of COVID-19 in Australia.

Keeping Customers Connected

To ensure you have unrestricted access to essential health information, accessing the Federal Government Department of Health and state and territory health department websites won’t contribute to the data usage on the Kogan Mobile network. This includes:

Kogan Mobile Customer Support

Where possible, we encourage customers to manage their account via Kogan Mobile Account, or get help online using the Kogan Mobile Help Centre. With your Kogan Mobile Account, you can recharge your prepaid service, get an add-on, check your usage and update your account settings. For help with using your Kogan Mobile Account, you can check our Kogan Mobile Help Centre.

If you cannot solve your enquiry through the Kogan Mobile Help Centre or self-service, the best way to get in touch with us is by calling 12 612 from your Kogan Mobile device, or 1300 056 426 from any device (8am – 8pm, 7 days a week).

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