Security
From time to time, Kogan Mobile may contact you for marketing or service reasons. Kogan Mobile will never call you and ask for a one-time passcode sent to your mobile or email.
Organisations can help avoid data theft by using security measures – known as multi-factor authentication (MFA) – to confirm your proof of identity. Kogan Mobile uses MFA security measures such as one-time passcodes to help keep your data and account information safe. Because of this, it’s best to make sure your personal contact information, like your mobile number, is up to date in our system.
If we send you an unprompted email, we will never ask you to click on a link to fill out your security information, such as your PIN, password or date of birth or your personally identifiable information, such as your address or payment details. Be mindful of scammers using clickbait or phishing emails to obtain this information.
If you’ve received a call, text or email claiming to be from Kogan Mobile but you suspect isn’t or could be fraud, or the sender or caller is claiming to be from Kogan Mobile but is asking you to provide security information or personally identifiable information, please report it by sending us an email to fairusage@koganmobile.com.au and providing:
• a screenshot of the text message and the sender’s phone number
• the date and time and the phone number that contacted you claiming to be from Kogan Mobile
• or by forwarding the alleged email.
If you suspect you have been a victim of fraud, you should also immediately contact your financial service provider.
From time to time you will receive SMS messages and emails from Kogan Mobile.
These emails or SMS include links to support pages, payment tools or Kogan Mobile.
- Never click on links in an SMS that aren’t from an official Kogan Mobile number
- All links that assist customers in making payments will first require you to log into your official Kogan Mobile account or only enter an account number, not your mobile number
- If you receive an email or SMS with a one-time code that you did not request, ensure you do not provide the code to anyone
- We will only send a one-time code to validate your identity if you contact us. Kogan Mobile will never contact customers and ask them to verify themselves by providing a one-time code.
You may receive a phone call from Kogan Mobile; this may be for a promotion or in response to a callback request.
- Kogan Mobile will never call you from a private number.
- Kogan Mobile will never contact you and ask you to provide personal information unless you complete a specific transaction that requires us to gather this information.
- Kogan Mobile will never call you and ask for a one-time passcode sent to your mobile or email.
- Do not provide your password or one-time passcodes to someone who called you.
- Never click on a payment link sent by someone who called you.
- If you receive a call from someone from Kogan Mobile and you are suspicious of the legitimacy, end the call and call us back on 12 216 or 1300 056 426.